Combe Martin Wildlife & Dinosaur Park, Terms & Conditions

ONLINE BOOKING TICKETS
By purchasing a ticket, you agree to the following terms.

Entry tickets are valid for one visit only on your chosen date.
Tickets are non-refundable within 48 hours of your visit. (Refundable tickets will incur a 5% PayPal refund fee.)
Tickets are non-transferable and can only be used by the named individual or group.
Entry is only permitted during standard park opening hours – please check our website for current times.
Last admission is at 3pm – visitors arriving after this time may not be granted entry.
Children under 16 must be accompanied by a responsible adult (18+).
Attraction availability is subject to weather, maintenance, and operational factors. No refunds will be issued for closures beyond our control.
Management reserves the right to refuse entry or remove guests who do not comply with park rules.

SEASON PASS
By purchasing a season pass, you agree to the following terms.

Season Pass grants unlimited standard entry to Combe Martin Wildlife & Dinosaur Park for 12 months from your chosen date.
The pass does not include entry to the Dinosaurus Playzone during winter, when the rest of the park is closed.
Season Passes are non-transferable, non-refundable, and may only be used by the named holder.
Lost or stolen passes must be reported immediately.
Entry is only permitted during standard park opening hours – please check our website for current times.
Children under 16 must be accompanied by a responsible adult (18+).
Attraction availability is subject to weather, maintenance, and operational factors. No refunds will be issued for closures beyond our control.
Management reserves the right to refuse entry or cancel passes if park rules are not followed.

LOYAL LOCALS TICKETS
By participating in the Loyal Local Scheme, you agree to the following terms.

First visit tickets are valid for one visit only on your chosen date.
Tickets for your first visit are non-refundable within 48 hours of your booking (Refundable tickets will incur a 5% PayPal refund fee).
Discounts & vouchers cannot be applied to Loyal Local tickets.
Tickets are non-transferable and can only be used by the named individual.
Loyal Local tickets are available exclusively to residents of all EX postcodes & TA22, TA23, TA24.
Last admission is at 3pm – visitors arriving after this time may not be granted entry.
Children under 16 must be accompanied by a responsible adult (18+).
Attraction availability is subject to weather, maintenance, and operational factors. No refunds will be issued for closures beyond our control.
Management reserves the right to refuse entry or remove guests who do not comply with park rules.

ANIMAL EXPERIENCES
By booking an Animal Experience, you agree to the following terms.

Final decision for an animal experience to go ahead will be made on the day of the pre-booked experience depending on animal behaviour, their welfare & the weather conditions.
Payments for pre-booked experiences are non-refundable within 7 days of the scheduled date. (Refundable experiences will incur a 5% PayPal refund fee.)
If an experience can’t go ahead due to animal behaviour, their welfare and/or the weather conditions an alternative date or a refund will be offered (5% PayPal refund fee won’t be applicable in this case).
Participants must arrive on time. Late arrivals may result in a shortened or canceled experience, with no refund issued.
Minimum age and participant restrictions apply for each experience—please check details before booking.
Appropriate clothing and footwear must be worn.
Guests must follow all safety instructions provided by our staff. Anyone failing to do so may be removed from the experience with no refund.
Management reserves the right to cancel, reschedule, or amend experiences at any time for the safety and welfare of our animals.

GIFT VOUCHERS
By purchasing a Gift Voucher, you agree to the following terms.

Gift vouchers are non-refundable and cannot be exchanged for cash.
Vouchers are valid for 1 year from your chosen date (unless stated otherwise).
Entry Ticket, Animal Experience, and Season Pass Gift Vouchers can only be used for the experience or admission type specified.
Gift vouchers must be presented at the time of redemption—digital or printed copies are accepted.
Pre-booking may be required for certain experiences—please check availability before visiting.
Management reserves the right to amend these terms at any time.

SEVERE WEATHER

In the event of severe weather that prevents the park from opening, all customers will be directed to the Information desk and public announcements will be made, if free return tickets may be issued.
No photocopies, unsigned or defaced free return vouchers will be accepted for a return visit and the original receipt must be attached. The return vouchers entitles the bearer to admission only and does not include any travel expenses or other costs incurred to customers.

SECURE PAYMENTS

All card transactions are processed on a secure server with full encryption to protect your data.
Your card details and personal information will never be shared with third parties or any other organizations.

CMWDP POLICIES

CMWDP reserves the right to withdraw any event, alter times, prices and events or services without notice, this does not affect your consumer rights. If you are affected by cancellations on the day of your visit, please ask a member of staff to contact the Information desk, who will aim to rectify any issues.
CMWDP reserves the right to request further identification at the point of entry.
Concession tickets: Proof of disability can include a Blue Badge, Access Card or similar, DWP letter (i.e PIP, DLA), statement of special educational needs from a LEA. Please do not ask staff to make a judgement by any other means, this is unfair to staff and they will politely refuse to make any discrimination or judgement without official documentation.
We take your data privacy very seriously and only use your information to process your transaction with us, unless you agree that you would like to receive email newsletters with information about the animals, events, competitions and special offers. For more details, click here to view our Privacy Policy.