BEFORE YOUR VISIT
Please first read our COVID19 GUIDE >> HERE << so you know how your visit might be affected.
HOW TO BOOK YOUR VISIT?
We are keeping everyone as safe as possible by limiting the number of visitors on site. Everyone visiting the park will need to PRE-BOOK DAY SLOTS & ENTRY TICKETS ONLINE.
Please note that the LAST DAY OF THIS YEAR’S SEASON WAS SUNDAY 7th NOVEMBER 2021! The whole park including the Dinosaurus Playzone will be closed for winter from Monday 8th November until March 2022 (dates to be confirmed).
If you need any help with our booking system and can’t find an answer in the FAQ below you can contact our Info desk on 01271 882486 or firstname.lastname@example.org
FAQ & IMPORTANT INFO:
- HOW WILL COVID19 AFFECT MY VISIT?
Please read our guide >> HERE <<
- WHEELCHAIR USERS/MOBILITY ISSUES
Due to our new one way system wheelchair/mobility scooter users have very limited access around the park and only the area between disabled car park & main gate is safe to use while our visitors have to follow the one way system. More info >> HERE <<
- REDEEMING YOUR TICKETS
We don’t email or post entry tickets but you will receive one order confirmation email with a 5 digit order number.
On the day of your visit we will only ask for the name used for booking but please bring your order confirmation email just in case we can’t find your name on our list (this can happen if you book on the same day when you’re visiting).
- WHEN CAN I COME?
You can enter the park anytime between 10am and 3pm on the day of your pre-booked visit and stay until 5pm (or 4pm if you are visiting us in November 2021). Please note that the main gate is busiest around 11am.
- DAY SLOTS & CANCELATION
Due to social distancing rules you might be denied entry to the park if you don’t book your day slot online.
Please let us know if you can’t come for your pre-booked visit so we can offer your day slot to other visitors.
- ENTRY TICKETS TERMS & CONDITIONS
– entry tickets are valid for one visit in season 2021 and are non-refundable within 48 hours prior to your visit (refundable tickets will be charged 5% PayPal refund fee).
– discounts/vouchers are not usable with entry tickets that are bought online.
- ENTRY TICKET DISCOUNTS
The following discounts are available at the gate only (not online):
– NHS or Blue Light card holders – 10% off total price
– Military discount – 10% off total price
– Max card holders – 1 child free with every paying adult
Please note that discounts can only by applied when paying for tickets at the park. Select ‘I have a DISCOUNT/VOUCHER & will pay at the park’ option (free to book) if you have a discount/voucher to use.
- NHS TRACK & TRACE
To assist with NHS Track & Trace please provide contact details for everyone over the age of 16. You can let us know these details in the ‘order notes’ when you book online or scan the NHS app when you arrive to the park.
- CAN I BRING MY DOG?
Sorry but we can’t allow dogs at the park. More info >> HERE <<