BEFORE YOUR VISIT
Please first read our COVID19 GUIDE >> HERE << so you know how your visit might be affected.
HOW TO BOOK YOUR VISIT?
Everyone visiting the park will need a pre-booked day slot & entry ticket.
DAY SLOTS can be booked online for free & will guarantee you entry to the park for your chosen date. Please book one day slot per person.
ENTRY TICKETS can be bought online or at the park.
Please choose one of the three options below. If you need any help with our booking system and can’t find an answer in the FAQ below you can contact our Info desk on 01271 882486 or email@example.com
Please choose option two if you have a season pass, gift voucher for free entry or discount voucher. You can also choose this option if you already have entry tickets or if you prefer to buy tickets at the park. Please let us know in the ‘order notes’ which of the above applies to you.
Option three is for visitors who have already booked a day slot and would like to purchase entry tickets online. Please let us know in the ‘order notes’ your day slot’s order number so we can match it with your entry tickets.
FAQ & IMPORTANT INFO:
- HOW WILL COVID19 AFFECT MY VISIT?
Please read our guide >> HERE <<
- WHEELCHAIR USERS/MOBILITY ISSUES
Due to our new one way system wheelchair users have very limited access around the park and only the area between disabled car park & main gate is safe to use while our visitors have to follow the one way system. More info >> HERE <<
- REDEEMING YOUR TICKETS
We don’t email or post online booking tickets but you will receive one order acknowledgement email (if you have a 5 digit order number, for example #38123, then your booking is secured).
On the day of your visit we will only ask for the name used for booking but please bring your order acknowledgement email just in case we can’t find your name on our list (this can happen if you book on the same day when you’re visiting).
- WHEN CAN I COME?
You can enter the park anytime between 10am and 3pm on the day of your pre-booked visit and stay until 5pm. Please note that the main gate is busiest around 11am.
- DAY SLOTS & CANCELATION
Due to social distancing rules you might be denied entry to the park if you don’t book your day slot online.
Please let us know if you can’t come for your pre-booked visit so we can offer your day slot to other visitors.
- MY BASKET COMES UP AS £0
This means that you only have day slots in your basket (they are free to book). Please choose ‘Option one’ on our booking page >> HERE << This will allow you to book day slots & entry tickets online at the same time!
Alternatively you can only book your day slot online and buy entry tickets at the park on the day of your visit.
- ONLINE BOOKING TICKETS TERMS & CONDITIONS:
– the online booking tickets are valid for one visit in season 2021 and are non-refundable within 48 hours prior to your visit (refundable tickets will be charged 5% PayPal refund fee).
– discount vouchers are not usable with online booking tickets.
- ENTRY TICKET DISCOUNTS
The following discounts are available at the gate only (not online):
– NHS or Blue Light card holders – 10% off total price
– Military discount – 10% off total price
– Max card holders – 1 child free with every paying adult
- NHS TRACK & TRACE
To assist with NHS Track & Trace please provide contact details for everyone over the age of 16. You can let us know these details in the ‘order notes’ when you book online or scan the NHS app when you arrive to the park.